Carefully Curated Sustainable Style
The Adopt Shop
We want you to find a forever style love from our carefully curated secondhand sourced items.
Frequently Asked Questions
This information is provided for all those lovely people who seek to introduce an item from the Adopt Shop to their home. If you can’t find the information that you need here please reach out with your enquiry.
Where Do You Ship Adopt Shop Items To?
How do shipping costs work?
How Long Will My Order Take To Arrive?
What Condition Is My Adopt Shop Item In?
How Are Adopt Shop Items Sources?
Can I send my adopt shop item back if it doesn't fit?
- You will be paying the cost of the return postage and all returns will have to be sent with a tracking number so we can track to make sure it arrives back at Sustainability in Style safe and sound for rehoming.
- We will happily offer you a credit note for the Adopt Shop on all exchanges. If you believe you can’t find another item to suit your needs then a refund can be issued for the original sale price.
- Your return must be in original condition for exchange or refund.
- Your return authorisation number must be clearly marked on the front of your returned parcel.
How Can I Use a Promo Code or Discount Code?
WHAT CAN I DO IF MY PROMO CODE ISN'T WORKING?
Can I Change My Order after I've placed it?
We want your Adopt Shop experience to be as easy as possible so the lines of communication open and ready for you. Use the contact form below to chat with us.